BSPL Services will be provided on the Belong Platform. BSPL Services are limited to the distribution and broking of Capital Market Products to eligible investors, as per the applicable laws and regulatory guidelines of the Authority. We do not offer investment advice or portfolio management services. Any information shared is for informational purposes only and does not constitute an offer, solicitation, or recommendation to invest. All investment decisions are to be made by the User independently and at their own discretion.

BSPL shall conduct its own Know Your Customer (KYC) process similar to the procedures followed by other Belong Group Entities. The KYC process, once completed, shall be forwarded by BSPL to relevant partner stakeholders including, without limitation, stock exchanges, depositories, asset management companies, fund houses, custodians and such other regulated entities as may be applicable. Such partner stakeholders shall be entitled to rely on the In-Person Verification (IPV) and Original Seen & Verified (OSV) documents collected and verified by BSPL for the purpose of account opening, processing investments and related compliance requirements.

The User acknowledges and agrees that We may rely on the KYC and due diligence processes already completed through the Belong Platform. However, We reserve the right to request additional information, documents, or verifications at any time, as We may deem necessary to comply with applicable laws, regulatory requirements, or Our internal policies. The User’s continued access to or use of Our services may be subject to completion of such additional steps.

We act solely as a Distributor and Broker Dealer. We do not make any representation or guarantee regarding the performance, safety, or compliance of such products. We shall not be liable for any loss, damage, or liability arising directly or indirectly from your use of BSPL Services, including but not limited to investment losses, market fluctuations, or errors by third-party product providers.

For the provision of BSPL Services, BSPL may engage third-party vendors, service providers, or technology partners. Such third parties shall, in no event, be liable to BSPL, its clients, or any third party for any loss, damage, loss of profits, or for any other consequential damages, however caused and on any theory of liability.

In connection with the provision of BSPL Services, BSPL may periodically access data and information provided by the User to the Belong Platform including during onboarding and while availing services. This data may be accessed, processed, and utilized by Us in connection with the services provided through BSPL.

We may share such data with regulated Capital Market Product providers, such as asset management companies, mutual fund houses, alternative investment fund managers, custodians, and other relevant intermediaries, to enable execution, settlement, compliance, reporting, or risk assessments related to transactions and investments undertaken by the User. Such sharing will be done strictly on a need-to-know basis and in accordance with applicable legal and regulatory frameworks.

All personal and transactional data shall be stored in a secure manner, using appropriate technical and organizational safeguards, including encryption protocols, access controls, and secure servers, to prevent unauthorized access, loss, misuse, or alteration. Data may be stored in India or other jurisdictions as permitted by Applicable Law and will be retained only for as long as required to meet regulatory, contractual, or operational requirements.

The terms of collection, storage and use of your data shall be governed by the privacy policy (accessible here), which shall be deemed incorporated to these Terms by reference.

Users may reach out to BSPL with respect to any queries, complaints, or grievances through the support tab on the Belong Platform or via email at support@getbelong.com

(a) Level 1 – Customer Support:

All complaints will first be addressed by the Customer Service team. An acknowledgment will be provided within 3 (three) working days of receipt, and the Company shall endeavor to resolve such complaints within 15 (fifteen) days.

(b) Level 2 – Complaint Redressal Officer (CRO):

If the User is not satisfied with the response, or if the complaint is not resolved within the defined timeline, it may be escalated to the Complaint Redressal Officer (CRO) at:

Name: Pallav Kumar Nayak

Email: grievance@getbelong.com

The CRO shall resolve or provide a written response within 15 (fifteen) days, and in exceptional cases, within 30 (thirty) days.

(c) Level 3 – Complaint Redressal Appellate Officer (CRAO):

Name: Ms. Savitri Bobde

Email: grievance-crao@getbelong.com

The CRAO shall provide a written resolution or closure response, including rationale for acceptance or rejection, within the prescribed timeframe of 30 days.

(d) Level 4 – Regulatory Escalation (Authority):

If the grievance remains unresolved after exhausting all internal levels of escalation, the User may approach the Authority at Email: grievance-redressal@ifsca.gov.in

Email: grievance-redressal@ifsca.gov.in

All the emails received are duly monitored and redressed by the compliance officer. The register of grievances is centrally maintained for better control and monitoring. Thus, the grievances received in writing, mail, verbally, etc. are centrally monitored and redressed and recorded with all the necessary steps taken for redressal of the same. Proper analysis is undertaken to analyse the nature of complaints received, pattern of complaints and concentration if any at a particular location so that every effort is taken to remove the root cause of the grievance by the User. BSPL shall maintain records of complaints for a minimum of 8 (eight) years or longer if required under Applicable Law. BSPL shall conduct periodic reviews of all emails and other communications received from Users to evaluate feedback and address any concerns or issues raised.

The following provisions from the Terms are hereby incorporated by reference and shall apply mutatis mutandis to your use of BSPL Services: (i) Indemnification; (ii) Data Protection and Privacy; (iii) Suspension and Termination; (iv) Disclaimer; (v) IP Protection; (vi) General Clauses; and (vii) Acceptance of Terms.