BSPL Services will be provided on the Belong Platform. BSPL Services are limited to the distribution and broking of Capital Market Products to eligible investors, as per the applicable laws and regulatory guidelines of the Authority. We do not offer investment advice or portfolio management services. Any information shared is for informational purposes only and does not constitute an offer, solicitation, or recommendation to invest. All investment decisions are to be made by the User independently and at their own discretion.

BSPL shall conduct its own Know Your Customer (KYC) process similar to the procedures followed by other Belong Group Entities. The KYC process, once completed, shall be forwarded by BSPL to relevant partner stakeholders including, without limitation, stock exchanges, depositories, asset management companies, fund houses, custodians and such other regulated entities as may be applicable. Such partner stakeholders shall be entitled to rely on the In-Person Verification (IPV) and Original Seen & Verified (OSV) documents collected and verified by BSPL for the purpose of account opening, processing investments and related compliance requirements.

The User acknowledges and agrees that We may rely on the KYC and due diligence processes already completed through the Belong Platform. However, We reserve the right to request additional information, documents, or verifications at any time, as We may deem necessary to comply with applicable laws, regulatory requirements, or Our internal policies. The User’s continued access to or use of Our services may be subject to completion of such additional steps.

We act solely as a Distributor and Broker Dealer. We do not make any representation or guarantee regarding the performance, safety, or compliance of such products. We shall not be liable for any loss, damage, or liability arising directly or indirectly from your use of BSPL Services, including but not limited to investment losses, market fluctuations, or errors by third-party product providers.

For the provision of BSPL Services, BSPL may engage third-party vendors, service providers, or technology partners. Such third parties shall, in no event, be liable to BSPL, its clients, or any third party for any loss, damage, loss of profits, or for any other consequential damages, however caused and on any theory of liability.

In connection with the provision of BSPL Services, BSPL may periodically access data and information provided by the User to the Belong Platform including during onboarding and while availing services. This data may be accessed, processed, and utilized by Us in connection with the services provided through BSPL.

We may share such data with regulated Capital Market Product providers, such as asset management companies, mutual fund houses, alternative investment fund managers, custodians, and other relevant intermediaries, to enable execution, settlement, compliance, reporting, or risk assessments related to transactions and investments undertaken by the User. Such sharing will be done strictly on a need-to-know basis and in accordance with applicable legal and regulatory frameworks.

All personal and transactional data shall be stored in a secure manner, using appropriate technical and organizational safeguards, including encryption protocols, access controls, and secure servers, to prevent unauthorized access, loss, misuse, or alteration. Data may be stored in India or other jurisdictions as permitted by Applicable Law and will be retained only for as long as required to meet regulatory, contractual, or operational requirements.

The terms of collection, storage and use of your data shall be governed by the privacy policy (accessible at https://getbelong.com/privacy-policy/), which shall be deemed incorporated to these Terms by reference.

Users may reach out to BSPL with respect to any queries, complaints, or grievances through the support tab on the Belong Platform or via email at support@getbelong.com

(a) Level 1 – Customer Support:

All complaints will first be addressed by the Customer Service team. An acknowledgment will be provided within 3 (three) working days of receipt, and the Company shall endeavor to resolve such complaints within 15 (fifteen) days.

(b) Level 2 – Complaint Redressal Officer (CRO)

If the User is not satisfied with the response, or if the complaint is not resolved within the defined timeline, it may be escalated to the Complaint Redressal Officer (CRO) at:

Name: Prakash Chudasama

Email: grievance@getbelong.com

The CRO shall resolve or provide a written response within 15 (fifteen) days, and in exceptional cases, within 30 (thirty) days.

(c) Level 3 – Complaint Redressal Appellate Officer (CRAO):

If the User is still not satisfied with the resolution provided by the CRO, the matter may be further escalated to the Complaint Redressal Appellate Officer (CRAO) within 21 (twenty-one) days of the CRO’s response:

Name: Mr. Ankur Choudhary

Email: grievance-crao@getbelong.com

The CRAO shall provide a written resolution or closure response, including rationale for acceptance or rejection, within the prescribed timeframe of 30 days.

(d) Level 4 – Regulatory Escalation (Authority)

If the grievance remains unresolved after exhausting all internal levels of escalation, the User may approach the Authority at:

Email: grievance-redressal@ifsca.gov.in

All the emails received are duly monitored and redressed by the compliance officer. The register of grievances is centrally maintained for better control and monitoring. Thus, the grievances received in writing, mail, verbally, etc. are centrally monitored and redressed and recorded with all the necessary steps taken for redressal of the same. Proper analysis is undertaken to analyse the nature of complaints received, pattern of complaints and concentration if any at a particular location so that every effort is taken to remove the root cause of the grievance by the User. BSPL shall maintain records of complaints for a minimum of 8 (eight) years or longer if required under Applicable Law. BSPL shall conduct periodic reviews of all emails and other communications received from Users to evaluate feedback and address any concerns or issues raised.

The following provisions from the Terms are hereby incorporated by reference and shall apply mutatis mutandis to your use of BSPL Services: (i) User Registration, User Verification and Terms of User Onboarding, including the authorizations granted by the User to BSPL under Clause 2.7; (ii) Indemnification; (iii) Data Protection and Privacy; (iv) Suspension and Termination; (v) Disclaimer; (vi) IP Protection; (vii) General Clauses; and (viii) Acceptance of Terms.

(a) Customers must maintain the applicable margin at all times to retain open positions in the derivatives segment (F&O). Belong's RMS team is entitled, at its sole discretion and at any point in time, to liquidate positions to the extent necessary to meet the required margin. Any shortfall in the prescribed margin or exchange-stipulated margin may result in the square-off of open position(s), as determined by Belong, without prior notice. Belong shall not be liable for any loss, cost, or claim arising from such square-off, including any loss arising from the price at which the position is closed out, or from any delay in, or inability to, execute the square-off, whether due to market conditions, system failure, exchange restrictions, or any other cause.

(a) If your mark-to-market (MTM) losses on derivatives positions exceed 50% of the funds in your Belong trading account, Belong may, at its sole discretion and without prior notice, square off your open position(s) to recover the balance and prevent further defaults. Belong shall not be liable for any loss, cost, or claim arising from such square-off, including any loss arising from the price at which the position is closed out, or from any delay in, or inability to, execute the square-off.

(a) If, for any reason including but not limited to order execution at a price materially different from the price at which margin was validated, market gaps, volatility, or system errors, the client's account reflects a negative or debit balance, Belong may square off the client's open position(s) at its sole discretion and without prior notice. The client shall remain liable for the full debit balance, including any amount in excess of funds or margin previously deposited with Belong, and Belong does not offer negative balance protection. Such debit balance shall accrue interest at the rate specified in Belong's Schedule of Fees, as updated from time to time, until cleared in full, in addition to any applicable penalty under Section 8.4.

(a) Belong will charge an administrative fee for closing out your derivatives positions due to an MTM loss breaching the threshold in Section 8.2, or margin shortfall under Section 8.1. Such fee, together with interest on any unpaid debit balance under Section 8.3 and any other penalties or charges applicable on account of margin shortfall, shall be as per the latest Schedule of Fees published by Belong from time to time, available at https://getbelong.com/belong-schedule-of-charges/. Belong reserves the right to revise such fees, charges, and interest rates at its discretion, with the updated Schedule of Fees taking effect upon publication.

(a) Any dispute or disagreement raised by the client regarding a transaction, square-off, debit, or penalty charged to their account must be raised in writing within 30 days of the transaction or event. Failure to raise a dispute within this period shall constitute deemed acceptance of the transaction, square-off, or charge by the client.

(a) Access to GIFT Nifty Futures and other derivatives products on the Belong Platform is subject to Belong's assessment of the client's suitability, which may include review of income documentation, bank statements, trading experience, and/or net worth declarations as specified in the Account Opening Form. Belong reserves the right to restrict, limit, suspend, or decline derivatives trading access to any client at its sole discretion and without assigning any reason, including on the basis of insufficient documentation, risk profile, or regulatory considerations. Clients are required to have read and acknowledged the Risk Disclosure Document prior to activation of derivatives trading access, and such acknowledgement shall be conclusive evidence that the client has understood the risks involved.

(a) GIFT Nifty Futures contracts are cash-settled on expiry based on the final settlement price determined by the Exchange. No fresh positions may be opened in a contract on or after such cutoff date and time as may be specified by Belong or the Exchange from time to time. Clients holding open positions at expiry will have such positions automatically settled in cash by the Exchange in accordance with Exchange rules; no physical delivery obligation arises. Clients wishing to maintain exposure beyond a contract's expiry must independently initiate a new position in the next available contract month. Belong does not automatically roll over positions on the client's behalf and shall not be liable for any loss arising from a client's failure to close, roll, or otherwise manage a position ahead of expiry.

(a) Trading in GIFT Nifty Futures is subject to market-wide and/or client-level position limits, and to any bans, restrictions, or special margin measures, as may be prescribed or imposed by NSEIX/INDIAINX, NSEICC, IFSCA, or Belong's internal risk management policy from time to time. Where a contract reaches a prescribed position limit or is placed under a ban or restriction, clients will not be permitted to take new or additional positions in that contract during such period, and may only reduce existing positions through offsetting trades until the restriction is lifted. Belong shall not be liable for any loss arising from the imposition of such limits or restrictions.

(a) Belong shall not be liable for any failure, delay, or inability to perform its obligations under these Terms, including order execution, margin collection, communication of alerts, or square-off, arising from causes beyond its reasonable control, including but not limited to Exchange or Clearing Corporation system outages, network, telecommunication, or internet failures, power failures, acts of government or regulatory authorities, strikes, natural disasters, epidemics, or other events of force majeure. Clients shall have no claim against Belong on account of any suspension, interruption, non-availability, delay, or malfunction of the Exchange's systems, Belong's trading platform, or any third-party system or service, arising from any cause beyond Belong's reasonable control.

(a) Belong shall maintain records of client complaints, contract notes, statements of account, and margin statements for such minimum period as may be prescribed under Applicable Law, or such longer period as Belong may determine appropriate for regulatory, contractual, or operational purposes.

(a) Belong acts solely as a broker-dealer and/or distributor in relation to derivatives products. Nothing on the Belong Platform, including any market data, analytics, alerts, or educational content, constitutes investment advice, a recommendation, or a solicitation to trade. All trading decisions are made independently by the client, at the client's sole risk.

(a) The client acknowledges having read and understood the Risk Disclosure Document and confirms that derivatives trading involves a high degree of risk, including the risk of loss exceeding the amount invested or deposited. The client trades in derivatives at their own volition and sole risk, and Belong makes no representation or warranty regarding potential profit or loss.

(a) The client agrees to indemnify and hold Belong harmless against any loss, cost, claim, or liability arising from Belong's exercise of its rights under Sections 8.1 to 8.3 (Margin Shortfall, MTM, and Negative Balance Square-off), including any action taken in good faith based on incomplete, delayed, or erroneous data received from the Exchange, Clearing Corporation, or any third-party system.