Consumer Charter: Betafront (Belong)

Our mission is to act with integrity, accountability, and in the best interests of our consumers at all times.

To promote transparency through adequate, accurate and relevant disclosures relating to financial products and financial services provided to our consumers.

To continuously foster financial awareness and education.

To ensure that financial consumers are made aware of risks involved before making investment decisions.

To ensure confidentiality of personal data in accordance with the applicable laws.

To benchmark financial consumer related procedures to global standards valuing consumer's time and cost.

To encourage efficiency and quality of services through innovative, digital and technology-driven financial services in the IFSC.

To facilitate timely and effective grievance redressal mechanisms.

To ensure fair, transparent, and responsible conduct, our services include:

Fair & Equitable Treatment: To be treated honestly, respectfully, and without discrimination by our platform and personnel.

Transparency & Disclosure: To receive clear, accurate, and timely information about financial products and services including full disclosure of associated risks, costs, fees, and terms & conditions before you transact.

Quality of Service: To receive professional financial services that meet global benchmarks.

Data Privacy: To the strict confidentiality and security of your personal data under applicable data protection laws.

Transaction Documentation: To receive all contract notes, statements, and transaction-related documents within the strict timelines specified by IFSCA regulations, circulars, or guidelines.

Prompt Responsiveness: To receive swift, clear, and accurate responses to any queries you raise regarding the products or services offered on our platform.

Timely Payouts & Cost Clarity: To receive all amounts due to you in a timely manner, accompanied by a detailed breakdown of any charges or fees deducted by Betafront or our associated banking partners.

Secure Digital Ecosystem: To access convenient, robust, and secure online digital services, covering everything from your initial digital onboarding (KYC) to ongoing transaction facilities.

Conflict of Interest Transparency: To request and receive full disclosure regarding any potential conflicts of interest that may impact the financial services or products offered to you.

Grievance Redressal: To a fair, transparent, and time-bound mechanism for the redressal of grievances. If you have a complaint, you have the right to access our formal internal resolution process via support@getbelong.com.

Verify Regulation: Deal only with IFSCA-regulated entities and verify our status in the IFSCA Directory.

Responsible Engagement: Understand the associated risks, costs, and obligations before entering into any transaction.

KYC Compliance: Provide full and factual information for KYC and AML compliance.

Vigilance: Stay alert against financial scams and unauthorized persons or entities.